I just received my Kirsten from the doll hospital with a new head. How do I put this nicely...I hate it! She was my Kirsten from childhood, the second doll I ever received. Her hair, not her face, was hopeless! It was cut really short and ragedy and frizzy. Well, last year I got a new Kirsten from AG and I love her. She is so beautiful! Well, since the newer Kirsten is beautiful, I figured then I had no worries sending my old one in for a head replacement. Wrong. She looks horrible! I can see her wig and her eye lids are a different colour than the rest of her face. Her face in general looks weird to me and it looks cheeper and fake. Pardon my complaining, but I am really sad. I hope I get used to her. I never thought something like this would bother me, but it does, I can't bare it! But on a happy note, I also received Kaya and I love her. She is really beautiful and the quality I hoped for.